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Leicestershire Centre for Integrated Living

Problems with the care and treatment provided by the NHS and/or difficulties in accessing health services?

Date: 29/10/2015
Summary: NHS Complaints Advocacy Service can help you if you need to complain about your care or the care of a member of your family or a friend.

It is a free, independent and confidential service available to everyone in Leicestershire who receives healthcare from the NHS. They can help you to complain to the right people in the right way.

Anyone who wishes to make a complaint or raise a concern regarding NHS care has the right to do so and POhWER supports all members of the community to do this, including people in prisons and secure accommodation.

The service helps people through the complaints process by providing information, advice and guidance about their rights/options within the formal complaints system. Where people require additional assistance, an experienced and qualified advocate is assigned to support people through the complaints process – and through to the Parliamentary and Health Service Ombudsman if required.

POhWER can provide a vital lifeline at what can often be a difficult time, ensuring people do not feel alone when navigating the complaints process. They can provide assistance with:

They have supported people to get an apology, explanations about their care, changes in their treatment plan, improvements in the service and an assurance from the NHS that lessons have been learnt so that it won’t happen again.

POhWER can be contacted in the following ways:

Telephone: 0300 200 0084 (charged at local rate).

E-mail: pohwer@pohwer.net

Post: POhWER, PO Box 14043, Birmingham B6 9BL

Website: http://www.pohwer.net/in-your-area/where-you-live/leicestershire

Source Healthwatch Leicestershire


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