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Leicestershire Centre for Integrated Living

Jobcentre Staff Have An Alarming Lack Of Confidence Dealing With Disabled Claimants

Date: 10/8/2017
Summary: Staff at Jobcentres have an "alarming" lack of confidence dealing with disabled people just weeks ahead of new welfare reforms coming into force, campaigners have warned.

Phil Reynolds, co-chairman of the Disability Benefits Consortium, said it was important disabled people were not "shoehorned" back into work as a result of the Government's new claimant commitment.

It will be introduced for employment and support allowance (ESA) claimants in September, setting out activities they must do to get their benefits.

Research by the Department for Work and Pensions (DWP) found some Jobcentre work coaches found it "daunting" and "uncomfortable" working with ESA claimants, and felt they needed extra training on things like mental health.

Claimant commitments are already used for those claiming jobseeker's allowance and universal credit, but will be rolled out next month for ESA claimants, who are unable to work due to illness or disability.

Source: Same Difference


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