Elderly and vulnerable people are being increasingly bullied into handing over thousands of pounds for overpriced mobility aids by rogue traders, according to the Local Government Association.
Some are even posing as social care workers to make sales. In one case, an 80-year-old was bullied into buying a £5,000 motor scooter, even though he already had one.
But now trading standards officers are recovering hundreds of thousands of pounds paid out for over-priced home equipment such as mobility scooters, stair lifts and walk-in baths.
Cllr Paul Bettison, chairman of Local Government Regulation, said: “People who target vulnerable members of society have no morals and will not think twice about piling on the pressure to ensure they get as much money as possible. The equipment sold is rarely suitable, it’s severely overpriced and will no doubt come with a cancellation policy that is extremely hard to get out of.
“These heartless criminals are leaving people extremely worried and in a great deal of debt. They need to realise that they will be caught, dealt with by the courts, and punished severely,” he added.
Trading standards departments are urging anyone who has fallen victim to such a crime or who feels they are currently being targeted to contact their local council or Consumer Direct as a matter of urgency.
Kevin Snowball is the Managing Director for the Retail arm of Simplyhealth. “Most reputable businesses will have made a pre-arranged appointment to visit you in your home to assess your individual needs and to tailor your mobility or living aid to your home environment,” he insisted. “If requested, most organisations will also send you a confirmation of the appointment date and time in the post. Our advice would be not to open the door if you haven’t received either of these.
“We would also recommend that you ask a friend, neighbour or healthcare professional to be with you during your appointment,” he added. “Should you be in any doubt, then you can contact your local Disability Living Centre to obtain a list of reputable retailers in your area.
“At Simplyhealth, we follow the British Healthcare Trades Association (BHTA) code of practice,” he said. “We will visit you at a time and date convenient to you. Prior to our visit, a Simplyhealth representative will also phone you to confirm the time is still suitable. They will arrive in a Simplyhealth branded vehicle and carry identification. Our representatives are happy to wait for you to call our offices to verify the identification of the caller.”
TOP TIPS:
· You should always have a pre-arranged appointment for a home assessment
· Most reputable business will have branded vehicles, a landline telephone number and in most incidences, a shop you can visit
· Callers should arrive at a time requested by you and carry identification. If in doubt phone the business from the number in your telephone directory to verify the identity of your caller (and not the number on the person’s business card)
· Try and have a friend, neighbour or healthcare professional with you
· Set a time limit for your first meeting
· Remember, you are not obligated to purchase and you are not tied into any contract just because you request a home assessment
· If in doubt ask the salesperson to leave before you sign anything
· Report any companies who behave inappropriately to your local Trading Standards officer