LCiL is located minutes from Leicester City Centre and just off the main ring road. We manage and operate from the West End Centre, a fully accessible community centre building with bespoke facilities for disabled visitors.
LCiL @ West End Centre
Andrewes Street, Leicester LE3 5PA
Tel: 0116 222 5005
LCiL Office Hours:
Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 -16:00
LCiL is committed to providing a high quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
Download our complaints policy and procedure
Courtesy and respect
You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness
We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately in accordance with our vexatious complaints, unreasonable and abusive behaviour policy, and will inform the appropriate authorities as necessary.
How to make a complaint
You can make a complaint in a number of ways:
by e-mail: firstname.lastname@example.org
or by post to:
LCiL, West end Centre, Andrewes Street, Leicester, LE3 5PA
If you require a reasonable adjustment and unable to contact us in writing, please see the 'contacting us' section of our complaints policy for details of how you can register your complaint, or discuss your adjustment needs with us.